Privacy Policy

We collect various types of information to provide and improve our services to you:

• Personal Information: When you create an account, make a purchase, or contact us, we collect information such as your name, email address, phone number, shipping address, and payment details.
• Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and collect data about your online activities.
• Communication Data: We maintain records of your communications with us, including emails, chat conversations, and customer support interactions.

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing and shipping
• To provide customer support and respond to your inquiries
• To personalize your shopping experience and recommend products you may like
• To send you important updates about your orders, account, or our services
• To improve our website, products, and services through data analysis
• To prevent fraud and enhance the security of our platform
• To comply with legal obligations and enforce our terms of service

We may share your information with third parties in the following circumstances:

We implement robust security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols and at rest using industry-standard encryption methods.
• Access Controls: We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access your data.
• Regular Security Assessments: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: Our staff receives regular training on data protection principles and security best practices.
• Incident Response: We have established procedures for responding to data security incidents and breaches.

While we implement comprehensive security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete personal information.
• Right to Deletion: You can request deletion of your personal information in certain circumstances.
• Right to Object: You can object to the processing of your personal information for specific purposes.
• Right to Restriction: You can request restriction of processing your personal information.
• Right to Data Portability: You can receive your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent for processing.

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

• Essential Cookies: Required for the basic functionality of our website, such as navigation and access to secure areas.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
• Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Information: Retained for as long as your account is active plus a reasonable period for legal and business purposes
• Transaction Data: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Customer Support Data: Retained for 3 years to ensure quality service and resolve disputes

When we no longer need to retain your personal information, we will securely delete or anonymize it.

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including:

• Implementing standard contractual clauses approved by relevant authorities
• Ensuring the recipient country has adequate data protection laws
• Obtaining your explicit consent when required

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website for significant changes
• Notify you by email if the changes materially affect your rights
• Provide you with an opportunity to review the changes before they become effective

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.